Comments on: Customer Service Isn’t a Callcenter http://blog.danilocampos.com/2009/08/10/customer-service-isnt-a-callcenter/ Just another WordPress weblog Fri, 05 Aug 2011 03:19:47 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Danilo Campos http://blog.danilocampos.com/2009/08/10/customer-service-isnt-a-callcenter/comment-page-1/#comment-4597 Danilo Campos Mon, 10 Aug 2009 20:51:08 +0000 http://blog.danilocampos.com/?p=302#comment-4597 There's no way that there could be a cooler callcenter anywhere on earth. I bet it's a great place to work. Thank you for the comment, the picture, and the offer of your culture book, Derek. I eagerly await its arrival. Right here, folks. Zappos is doing it right. There’s no way that there could be a cooler callcenter anywhere on earth. I bet it’s a great place to work.

Thank you for the comment, the picture, and the offer of your culture book, Derek. I eagerly await its arrival.

Right here, folks. Zappos is doing it right.

]]> By: Derek Flores http://blog.danilocampos.com/2009/08/10/customer-service-isnt-a-callcenter/comment-page-1/#comment-4596 Derek Flores Mon, 10 Aug 2009 19:38:18 +0000 http://blog.danilocampos.com/?p=302#comment-4596 Danilo, I just finished reading your article, and we are so happy that after purchasing a pair of shoes 8 months ago, you are still happy with our service. We have always wanted to bring the experience of a brick and mortar retailer to the comfort of your home, and make that experience as easy as possible. We have also focused on making our call center as service oriented as possible. Our reps are empowered to do what they can to make the customer happy. There are no scripts or call times and we also give our employees the freedom to decorate their space. Our call center is truly unlike any that I have encountered. http://twitpic.com/df2j5 We focus on two things here at Zappos. Customer service and our company culture. You have experienced our customer service and I want you to see our culture first hand. I have taken the liberty of mailing you out a 2008 Zappos Culture book. It is a yearbook of sorts that will give you a look into what makes our culture here at Zappos so unique. Thank you again for your kind words about us and we hope you continue to enjoy our service and the look into our culture. Derek Flores Zappos.com Powered By Blogs. Danilo,

I just finished reading your article, and we are so happy that after purchasing a pair of shoes 8 months ago, you are still happy with our service. We have always wanted to bring the experience of a brick and mortar retailer to the comfort of your home, and make that experience as easy as possible.

We have also focused on making our call center as service oriented as possible. Our reps are empowered to do what they can to make the customer happy. There are no scripts or call times and we also give our employees the freedom to decorate their space. Our call center is truly unlike any that I have encountered.
http://twitpic.com/df2j5

We focus on two things here at Zappos. Customer service and our company culture. You have experienced our customer service and I want you to see our culture first hand. I have taken the liberty of mailing you out a 2008 Zappos Culture book. It is a yearbook of sorts that will give you a look into what makes our culture here at Zappos so unique.

Thank you again for your kind words about us and we hope you continue to enjoy our service and the look into our culture.

Derek Flores
Zappos.com
Powered By Blogs.

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